Terms and Conditions

Last Updated: August 4, 2026

Please read these Terms and Conditions carefully before using sarood.ae or placing an order through our website.

By accessing the website, creating an account, or making a purchase, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.

1. General Information

This website is operated by Sarood Store, located at Office 1204, Business Bay, Dubai, United Arab Emirates.

Throughout these Terms and Conditions, the terms “Sarood,” “we,” “us,” and “our” refer to Sarood Store. The terms “you,” “your,” and “customer” refer to the website visitor, account holder, or purchaser.

We reserve the right to update, amend, replace, or remove any part of these Terms and Conditions by publishing the updated version on the website.

2. Eligibility

To place an order through our website, you must:

• Be at least 18 years old; or
• Complete the purchase under the supervision and with the approval of a parent or legal guardian.
• Have the legal capacity to enter into a binding agreement.
• Provide complete, current, and accurate information.

We reserve the right to refuse service, restrict access, or cancel orders where we reasonably believe these requirements have not been met.

3. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent, illegal, or unauthorized activities.
• Attempt to interfere with the operation or security of the website.
• Introduce viruses, malicious code, or harmful technology.
• Attempt to gain unauthorized access to accounts, servers, or systems.
• Copy, reproduce, distribute, or commercially exploit website content without written permission.
• Submit false or misleading information.
• Use automated systems to extract data from the website without authorization.

4. Account Responsibility

Where account registration is available, you are responsible for:

• Providing accurate registration information.
• Keeping your login details and password confidential.
• Restricting access to your account and devices.
• Informing us promptly if you suspect unauthorized account activity.

You are responsible for activities carried out through your account unless the activity resulted from a security failure directly attributable to us.

5. Product Information

We make reasonable efforts to display product descriptions, colors, images, dimensions, and other details as accurately as possible.

However:

• Product colors may appear differently depending on your screen or device settings.
• Packaging, labels, designs, or minor product details may change without notice.
• Product images are for presentation purposes and may not always reflect the exact size or appearance of the delivered product.
• Availability is subject to change.

Please review all product information before placing your order.

6. Prices and Taxes

All prices are displayed in UAE Dirhams, AED, unless otherwise stated.

Prices include Value Added Tax, VAT, where applicable, unless the checkout page or product page clearly indicates otherwise.

We reserve the right to:

• Change prices at any time.
• Correct pricing or listing errors.
• Change or withdraw promotions.
• Update shipping charges.
• Limit quantities available for purchase.

Price changes do not affect orders that have already been accepted and confirmed, except where there has been an obvious technical or pricing error.

7. Orders

Submitting an order through the website constitutes an offer to purchase the selected products.

Your order is considered received when it is submitted successfully. However, it is only considered accepted and confirmed after we send you an order confirmation email or otherwise confirm acceptance.

We reserve the right to reject, limit, suspend, or cancel an order where:

• A product is unavailable.
• Payment cannot be authorized.
• The price or product description contains an error.
• We suspect fraudulent, abusive, or unauthorized activity.
• The customer’s information is incomplete or inaccurate.
• Delivery cannot reasonably be completed.
• The order violates applicable law or these Terms and Conditions.

Where payment has already been collected for a cancelled order, we will process the appropriate refund using the original payment method where reasonably possible.

8. Payment

You agree to provide current, complete, and accurate payment and billing information.

Payment methods displayed during checkout are subject to availability and approval by the relevant payment provider.

Orders may be delayed or cancelled if:

• Payment is declined.
• Additional verification is required.
• The billing information is incorrect.
• Fraud-prevention checks are not completed successfully.

Additional details are available in our Payment Policy.

9. Shipping and Delivery

Delivery dates and timeframes are estimates and are not guaranteed unless expressly confirmed in writing.

Delays may occur due to:

• Courier delays.
• Incorrect address or contact information.
• Public holidays.
• High order volumes.
• Weather or transport disruptions.
• Events beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and a working telephone number.

Additional details are available in our Shipping Policy.

10. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are subject to our Return Policy.

Certain products may not be eligible for return due to hygiene, health, safety, customization, clearance, or final-sale restrictions, except where the product is defective or incorrectly supplied.

11. Promotions and Discount Codes

Promotional codes and discounts:

• Must be used before their expiry date.
• May be limited to specific products, customers, or order values.
• Cannot be exchanged for cash.
• May not be combined with other offers unless expressly stated.
• May be cancelled where obtained or used fraudulently.

We reserve the right to amend or withdraw promotions at any time, subject to applicable law.

12. Intellectual Property

All content displayed on the website, including but not limited to:

• Logos.
• Brand names.
• Photographs.
• Product images.
• Text.
• Graphics.
• Designs.
• Website layouts.
• Icons.
• Videos.
• Software and source code.

is owned by or licensed to Sarood Store and is protected by applicable intellectual property laws.

You may not copy, modify, reproduce, republish, distribute, display, sell, or commercially use any website content without prior written permission.

13. User Content and Reviews

Where you submit a product review, image, comment, or other content, you confirm that:

• The content is accurate and lawful.
• You have the right to submit it.
• It does not infringe the rights of another person.
• It does not contain abusive, discriminatory, misleading, or unlawful material.

You grant us a non-exclusive right to display and use the submitted content for operating and promoting the website, subject to applicable law.

We reserve the right to remove content that violates these Terms and Conditions.

14. Third-Party Services and Links

The website may use or provide access to services operated by third parties, including Shopify, payment providers, delivery companies, and social media platforms.

We are not responsible for the availability, content, policies, or performance of third-party services, except to the extent required by applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Sarood Store shall not be liable for indirect, incidental, special, or consequential losses arising from:

• Use of or inability to use the website.
• Delays caused by third-party delivery companies.
• Temporary website interruptions.
• Unauthorized use caused by the customer’s failure to protect account details.
• Reliance on information provided by third-party services.

Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded under the laws of the United Arab Emirates.

16. Indemnification

To the extent permitted by law, you agree to compensate Sarood Store for reasonable losses, liabilities, claims, or expenses arising from your unlawful use of the website, violation of these Terms and Conditions, or infringement of third-party rights.

17. Events Beyond Our Control

We shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, government actions, transport disruptions, telecommunications failures, labor disputes, epidemics, or interruptions affecting suppliers and service providers.

18. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

19. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws applicable in the United Arab Emirates.

The courts of the Emirate of Dubai shall have jurisdiction over disputes arising from or relating to these Terms and Conditions, subject to any mandatory consumer-protection rights applicable to the customer.

Contact Information

Sarood Store
Website: sarood.ae
Address: Office 1204, Business Bay, Dubai, United Arab Emirates
Telephone: +971 50 665 6442
Email: info@sarood.ae
Alternative Email: sarood.ae@gmail.com

Working Hours:
Monday to Friday: 9:00 AM to 8:00 PM
Saturday: 11:00 AM to 3:00 PM
Sunday: Closed