Return Policy

Last Updated: August 4, 2026

We want you to be satisfied with your purchase from Sarood Store.

This Return, Exchange, and Refund Policy explains the conditions and procedures applicable to products purchased through sarood.ae.

1. Return Period

You may request a return or exchange within 7 days from the date you receive your order, provided that the product satisfies the eligibility requirements stated in this policy.

Requests submitted after the 7-day period may not be accepted, except where required by applicable law or where the product has a confirmed manufacturing defect.

2. Eligibility Conditions

To qualify for a return or exchange, the product must:

• Be unused and unworn.
• Be in its original condition.
• Include all accessories, labels, tags, manuals, and complimentary items.
• Be returned in its original packaging.
• Be accompanied by the purchase invoice, order confirmation, or other valid proof of purchase.
• Show no signs of use, washing, damage, alteration, or improper handling.

We reserve the right to reject a return or reduce the refundable amount where the product does not meet these conditions.

3. Non-Returnable Products

For health, hygiene, safety, or operational reasons, the following products may not be eligible for return or exchange unless they are defective, damaged upon delivery, or incorrectly supplied:

• Opened personal-care products.
• Opened cosmetics or beauty products.
• Products with broken hygiene or safety seals.
• Used, washed, or worn products.
• Personalized or customized products.
• Products altered at the customer’s request.
• Gift cards or digital vouchers.
• Clearance or final-sale products where marked as non-returnable.
• Products missing original packaging, tags, accessories, or included items.

Any product-specific return restriction will normally be stated on the product page or during checkout.

4. Sale and Promotional Products

Discounted products may be returned where they meet the general eligibility requirements, unless the product was clearly marked as:

• Final sale.
• Clearance.
• Non-returnable.
• Non-refundable.

Promotional discounts applied to an order may be recalculated where returning part of the order causes the remaining products to no longer meet the promotion’s conditions.

5. How to Request a Return or Exchange

To request a return or exchange:

1. Contact us within the applicable 7-day return period.
2. Provide your full name and order number.
3. Identify the product you wish to return or exchange.
4. Explain the reason for the request.
5. Provide clear photographs where the product is damaged, defective, or incorrect.
6. Wait for our return instructions or collection arrangements.

Return requests may be sent to:

• Email: info@sarood.ae
• Telephone: +971 50 665 6442

Products must not be sent or returned without prior instructions or approval, as this may delay processing.

6. Return Inspection

After receiving the returned product, our team will inspect it to confirm:

• The product matches the original order.
• The item is within the permitted return period.
• The item has not been used, worn, washed, altered, or damaged.
• All original packaging, tags, accessories, and included items are present.
• The return complies with this policy.

We will inform you whether the return has been approved or rejected.

7. Return Shipping Costs

Defective, Damaged, or Incorrect Products

Where the return is caused by:

• A manufacturing defect.
• Damage present at the time of delivery.
• An incorrect product supplied by Sarood Store.
• A missing product attributable to our fulfilment process.

Sarood Store will bear the reasonable return shipping cost.

Change-of-Mind Returns

Where the return is requested because of:

• A change of mind.
• An unsuitable size.
• An incorrect product selection by the customer.
• A personal preference.
• Any reason not caused by a defect or error by Sarood Store.

the customer will be responsible for the return shipping cost.

Original shipping fees and Cash on Delivery fees may be non-refundable for change-of-mind returns, except where required by applicable law.

8. Exchanges

Approved exchanges are subject to product availability.

Where the requested replacement product is:

• Available, we will arrange the exchange after inspecting the returned product.
• More expensive, the customer must pay the price difference.
• Less expensive, the eligible difference may be refunded or issued as store credit.
• Unavailable, we may offer an alternative product, store credit, or a refund.

Additional delivery charges may apply to exchanges requested for personal-preference reasons.

9. Refund Method

Approved refunds will generally be issued using the original payment method.

For card or digital-wallet payments, the refund will be returned through the relevant payment gateway.

For Cash on Delivery orders, an approved refund may be issued through:

• Bank transfer; or
• Store credit for a future purchase,

according to the customer’s preference and the refund methods available to us.

We may request accurate bank details before processing a bank-transfer refund.

10. Refund Processing Time

Approved refunds are generally processed within 5 to 10 business days after:

• The returned product is received.
• The inspection is completed.
• The return is approved.

Your bank, card issuer, or payment provider may require additional time to display the refunded amount in your account.

Sarood Store does not control bank or card-network processing times.

11. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of delivery.

You must provide:

• Your order number.
• A clear description of the problem.
• Photographs or videos of the product.
• Photographs of the packaging.
• A photograph of the shipping label where relevant.

Please keep the product and all packaging until the case has been reviewed.

Where the claim is approved, we may provide:

• A replacement.
• An exchange.
• A repair, where appropriate.
• A full or partial refund.

For approved claims caused by an error by Sarood Store, we will bear the reasonable cost of return shipping.

12. Incorrect Size or Customer Selection

Customers are responsible for reviewing product information, dimensions, specifications, colors, and available sizes before placing an order.

A return or exchange due to an incorrect size or product selected by the customer will be treated as a change-of-mind return, provided that the product remains eligible under this policy.

13. Partial Refunds

A partial refund may be issued where:

• A returned item is missing packaging or accessories.
• The item shows signs of handling beyond what is reasonably necessary to inspect it.
• A promotion must be recalculated.
• Only part of an order is eligible for refund.
• The product has reduced value due to customer handling.

Any deduction will be explained to the customer.

14. Orders Not Collected or Refused

Where a confirmed order is refused or repeatedly not collected without a valid product-related reason:

• Delivery and return fees may be deducted from any eligible refund.
• Cash on Delivery may be restricted for future orders.
• Additional charges may apply before redelivery.

15. Cancellation Before Dispatch

You may request cancellation before the order is dispatched.

We will make reasonable efforts to cancel the order, but cancellation cannot be guaranteed once processing, packaging, or dispatch has begun.

Where cancellation is approved after payment has been collected, the refund will be processed using the applicable payment method.

16. Consumer Rights

Nothing in this policy is intended to limit any mandatory rights available to consumers under the applicable laws of the United Arab Emirates.

Where applicable law provides stronger rights than this policy, the mandatory legal requirements will apply.

Contact Information

Sarood Store
Website: sarood.ae
Address: Office 1204, Business Bay, Dubai, United Arab Emirates
Telephone: +971 50 665 6442
Email: info@sarood.ae
Alternative Email: sarood.ae@gmail.com

Working Hours:
Monday to Friday: 9:00 AM to 8:00 PM
Saturday: 11:00 AM to 3:00 PM
Sunday: Closed