Payment Policy

Last Updated: August 4, 2026

Sarood Store provides secure and convenient payment options for purchases made through sarood.ae.

This Payment Policy explains the available payment methods, payment-processing procedures, transaction security, and the handling of failed or refunded transactions.

1. Available Payment Methods

Depending on the options displayed during checkout, we may accept:

• Visa credit and debit cards.
• Mastercard credit and debit cards.
• Digital wallets such as Apple Pay, where enabled.
• Cash on Delivery within the United Arab Emirates, where available.
• Direct bank transfer by prior arrangement or where displayed during checkout.
• Other payment methods that may be added to the checkout page from time to time.

The payment methods actually available to you will be displayed during checkout and may depend on your location, order value, device, and the payment services enabled on the store.

2. Cash on Delivery

Cash on Delivery may be available for selected orders and delivery locations within the United Arab Emirates.

Where Cash on Delivery is available:

• An additional service fee may apply.
• The applicable fee will be displayed during checkout.
• The customer must provide an accurate address and working telephone number.
• We may contact the customer to confirm the order before dispatch.
• Repeated refusal or failure to receive confirmed orders may result in Cash on Delivery being restricted for future purchases.

We reserve the right to disable Cash on Delivery for certain products, locations, customers, or order values.

3. Bank Transfer

Where payment by bank transfer is available, we will provide the necessary account details after the customer selects this option or contacts our customer service team.

Orders paid by bank transfer will not normally be processed or dispatched until the funds have been received and verified.

The customer is responsible for:

• Entering the correct bank-account details.
• Paying any transfer fees charged by the customer’s bank.
• Providing proof of payment where requested.
• Including the order number in the transfer reference where possible.

4. Transaction Security

Electronic transactions are processed through secure and authorized payment gateways.

Payment providers may apply security measures that comply with the Payment Card Industry Data Security Standard, PCI-DSS.

We do not store complete credit or debit card numbers or card security codes on our store servers.

Payment transactions may be subject to:

• Bank authorization.
• Card verification.
• Identity verification.
• Fraud-prevention screening.
• Three-Domain Secure authentication, such as 3D Secure, where applicable.

5. Currency

Unless otherwise stated, all prices and charges are displayed and processed in UAE Dirhams.

Where your card or bank account uses another currency:

• Your bank or payment provider may convert the amount automatically.
• The exchange rate will be determined by your bank or payment provider.
• Foreign-exchange or international transaction fees may apply.
• Sarood Store does not control the exchange rate or additional fees charged by your bank.

6. Payment Authorization

By submitting a payment, you confirm that:

• You are authorized to use the selected payment method.
• The payment and billing information provided is correct.
• Sufficient funds or credit are available.
• You authorize the applicable amount to be charged.

An order is not guaranteed until payment has been successfully authorized and the order has been accepted by us.

7. Failed or Declined Payments

A payment may fail or be declined due to reasons including:

• Insufficient funds.
• Incorrect card details.
• An expired card.
• Bank restrictions.
• Failed security verification.
• Incorrect billing information.
• A temporary technical issue.
• A transaction being flagged by fraud-prevention systems.

Where payment is unsuccessful, the order may remain incomplete or be cancelled automatically.

You may:

• Check and re-enter your payment details.
• Try another payment method.
• Contact your bank or card provider.
• Contact our customer service team for assistance.

We do not control payment approvals issued by banks or third-party payment providers.

8. Pending Payments and Temporary Authorizations

In some cases, your bank may show a payment as pending or temporarily authorized even where an order was not successfully completed.

Such temporary authorizations are controlled by the bank or payment provider and are normally released automatically according to their processing timelines.

Please contact your bank if a temporary authorization remains visible for an extended period.

9. Payment Verification

To protect customers and prevent fraud, we may request additional information before accepting or dispatching an order.

This may include confirmation of:

• The customer’s identity.
• The billing address.
• The telephone number.
• The payment authorization.
• Other order-related details.

Failure to provide requested verification may result in the order being delayed or cancelled.

10. Electronic Invoices

An electronic order confirmation, receipt, or invoice will be sent to the email address provided during checkout.

Customers are responsible for ensuring that their email address is correct.

You may contact us if you require another copy of your invoice.

11. Refunds

Approved refunds will normally be returned to the original payment method.

The time required for the refunded amount to appear in your account may depend on:

• The payment method.
• The card network.
• The issuing bank.
• The payment gateway’s processing time.

Approved refunds are generally processed within 5 to 10 business days after the returned product has been received, inspected, and approved. Your bank may require additional time to reflect the amount.

For Cash on Delivery orders, an approved refund may be issued by bank transfer or store credit, according to the customer’s preference and the available refund method.

12. Payment Errors

If you believe you have been charged incorrectly, charged more than once, or charged for an unsuccessful order, please contact us promptly and provide:

• Your full name.
• Your order number.
• The transaction date.
• The amount charged.
• A screenshot or bank reference, where available.

We will review the matter and coordinate with the payment provider where necessary.

Contact Information

Sarood Store
Website: sarood.ae
Address: Office 1204, Business Bay, Dubai, United Arab Emirates
Telephone: +971 50 665 6442
Email: info@sarood.ae
Alternative Email: sarood.ae@gmail.com

Working Hours:
Monday to Friday: 9:00 AM to 8:00 PM
Saturday: 11:00 AM to 3:00 PM
Sunday: Closed