Shipping Policy

Last Updated: August 4, 2026

This Shipping Policy explains the processing, dispatch, delivery, tracking, and receipt of orders placed through sarood.ae.

1. Delivery Areas

We currently deliver orders within the United Arab Emirates.

Delivery availability may vary depending on:

• The customer’s location.
• Courier coverage.
• Product size or weight.
• Access restrictions.
• The selected delivery service.

For delivery outside the United Arab Emirates, please contact us before placing your order to confirm whether international shipping is available and to obtain an estimated shipping cost.

International delivery is not confirmed unless expressly approved by our customer service team.

2. Order Processing Time

Orders are generally processed within 1 to 3 business days from the date the order is confirmed.

Processing may include:

• Payment verification.
• Order confirmation.
• Product inspection.
• Packaging.
• Handover to the delivery company.

Orders placed on weekends, public holidays, or outside normal working hours may begin processing on the next business day.

Processing time is separate from the estimated delivery time.

3. Estimated Delivery Time

After the order has been processed and dispatched, the estimated delivery times are:

• Dubai: 1 to 3 business days after dispatch.
• Other Emirates: 2 to 5 business days after dispatch.

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may take longer during:

• Sales and promotional periods.
• Ramadan, Eid, public holidays, or seasonal peaks.
• High order volumes.
• Severe weather conditions.
• Courier disruptions.
• Events outside our reasonable control.

We will make reasonable efforts to notify you if we become aware of a significant delay.

4. Shipping Charges

Shipping charges are calculated during checkout based on factors that may include:

• Delivery location.
• Product weight.
• Package size.
• Order value.
• Selected delivery method.
• Courier charges.

The final shipping fee will be displayed before you complete your purchase.

We may offer free shipping for orders exceeding a specified minimum value. Where free shipping is available, the applicable conditions will be displayed on the website or during checkout.

5. Order Tracking

Once your order has been dispatched, you may receive an email or text message containing:

• A tracking number.
• A tracking link.
• Courier details.
• An estimated delivery date.

Tracking availability depends on the delivery company.

Tracking information may require some time to update after the shipment has been handed to the courier.

6. Delivery Address and Contact Details

Customers must provide:

• A complete and accurate delivery address.
• The correct Emirate and area.
• A valid telephone number.
• Any relevant building, office, apartment, or access details.

Sarood Store is not responsible for delays caused by incomplete or inaccurate information provided by the customer.

Please contact us as soon as possible if you need to amend your delivery details. We cannot guarantee that changes can be made after an order has been processed or dispatched.

7. Delivery Attempts

The delivery company may contact you by telephone or text message before attempting delivery.

If delivery cannot be completed because:

• The address is incorrect.
• The customer cannot be reached.
• The recipient is unavailable.
• Access to the location is restricted.
• The customer refuses to receive the order.

the delivery may be rescheduled or the shipment may be returned to us.

Additional delivery or return fees may apply where the delivery failure was caused by incorrect customer information, repeated unavailability, or refusal of a confirmed order.

8. Receipt and Inspection

Please inspect the external condition of the package when it is delivered.

Where there is visible damage, you should:

• Inform the delivery representative immediately where possible.
• Take clear photographs of the package.
• Keep all packaging materials.
• Contact us promptly.

Signing for or accepting a delivery does not prevent you from reporting concealed damage discovered after opening the package, provided that you contact us within the applicable reporting period.

9. Damaged, Missing, or Incorrect Products

If your order arrives damaged, incomplete, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product.
• Photographs of the outer and inner packaging.
• Photographs of the shipping label, where relevant.

We will review the issue and may arrange replacement, collection, or refund in accordance with our Return Policy.

10. Delayed Shipments

Please review your tracking information before contacting us regarding a delay.

If the estimated delivery period has passed and there has been no tracking update, please contact our customer service team.

We will make reasonable efforts to coordinate with the delivery company, but courier investigations and claim procedures may require additional time.

11. Lost Shipments

An order will not be considered lost until the delivery company confirms that it cannot be located or until the courier’s applicable investigation period has passed.

Where a shipment is confirmed as lost before delivery, we may offer:

• A replacement, subject to stock availability; or
• A refund of the eligible amount.

12. International Shipping

International shipping may be available only by prior arrangement.

International orders may be subject to:

• Customs duties.
• Import taxes.
• Clearance fees.
• Local handling charges.
• Additional delivery time.
• Product restrictions imposed by the destination country.

Unless otherwise agreed in writing, these charges are the responsibility of the recipient and are not included in the product or shipping price.

13. Events Beyond Our Control

We are not responsible for delays caused by circumstances beyond our reasonable control, including customs delays, courier disruptions, severe weather, government restrictions, transport interruptions, or other force majeure events.

Contact Information

Sarood Store
Website: sarood.ae
Address: Office 1204, Business Bay, Dubai, United Arab Emirates
Telephone: +971 50 665 6442
Email: info@sarood.ae
Alternative Email: sarood.ae@gmail.com

Working Hours:
Monday to Friday: 9:00 AM to 8:00 PM
Saturday: 11:00 AM to 3:00 PM
Sunday: Closed