Privacy Policy

Last Updated: August 4, 2026

Sarood Store respects the privacy of visitors and customers of our website, sarood.ae. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, contact us, or place an order.

1. Information We Collect

We may collect the following types of personal information:

• Full name, telephone number, and email address.
• Shipping and billing addresses.
• Account details, if you create an account on our website.
• Order information and previous purchase history.
• Payment-related information. Payments are processed through secure and authorized payment providers, and we do not store your complete bank card details on our servers.
• Communications you send to our customer service team.
• Technical information such as your IP address, browser type, device information, pages visited, and browsing activity.
• Information collected through cookies and similar tracking technologies.

2. How We Use Your Information

We may use your personal information to:

• Process, confirm, and fulfil your orders.
• Arrange shipping, delivery, returns, refunds, and exchanges.
• Communicate with you regarding your order status or customer service requests.
• Verify payments and help prevent fraudulent transactions.
• Improve the performance, security, and functionality of our website.
• Personalize your shopping experience, content, and offers.
• Maintain business, accounting, and transaction records.
• Comply with legal and regulatory requirements applicable in the United Arab Emirates.
• Send marketing messages or newsletters where you have provided your consent.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant message or by contacting us directly.

3. Sharing Your Information with Third Parties

We do not sell or rent your personal information to third parties.

We may share limited personal information with trusted service providers where necessary to operate our business and fulfil your order, including:

• Shipping and delivery companies.
• Payment gateways and financial service providers.
• Shopify and related website-hosting or e-commerce service providers.
• Information technology, analytics, and website-support providers.
• Professional advisers, regulators, government authorities, or law-enforcement agencies where disclosure is legally required.

These parties may only receive the information reasonably required to provide their services and are expected to process it securely and confidentially.

4. Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services.

Your information may be stored and processed through Shopify’s systems, databases, and service providers. Shopify applies technical and organizational security measures to protect information processed through its platform.

Your information may be processed in countries outside the United Arab Emirates where Shopify or its service providers operate, subject to the safeguards required under applicable data protection laws.

5. Payment Information

Electronic payments are processed through secure third-party payment gateways.

We do not directly store complete credit or debit card numbers, card security codes, or full online banking credentials. Payment providers may collect and process this information according to their own privacy policies and security requirements.

6. Cookies

Our website uses cookies and similar technologies to:

• Keep the website functioning correctly.
• Remember your preferences and shopping-cart selections.
• Improve website speed and performance.
• Understand how visitors use the website.
• Measure the effectiveness of advertising and marketing campaigns.
• Provide relevant content and offers.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or proper operation of some website features.

Where required, we may ask for your consent before using non-essential cookies.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

• Unauthorized access.
• Accidental loss.
• Misuse or alteration.
• Unauthorized disclosure.
• Destruction or damage.

Our website uses an encrypted SSL connection through the Shopify platform. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Process and manage orders.
• Provide customer support.
• Meet accounting, taxation, legal, and regulatory requirements.
• Resolve disputes and enforce our agreements.
• Prevent fraud and protect our legitimate business interests.

When information is no longer required, it may be securely deleted or anonymized.

9. Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of your personal information, unless we are legally or operationally required to retain it.
• Object to the use of your information for direct marketing.
• Withdraw consent where processing is based on your consent.
• Request information regarding how your personal data is being used.

To exercise any of these rights, please contact us using the contact details provided below. We may request information to verify your identity before processing your request.

10. Children’s Privacy

Our website and products are not intended to be purchased independently by individuals under the age of 18.

Purchases made by a person under the age of 18 must be completed under the supervision of a parent or legal guardian.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, or content practices of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, legal obligations, or regulatory requirements.

Any updated version will be published on this page together with the revised “Last Updated” date. Your continued use of the website after an update constitutes acceptance of the revised policy, to the extent permitted by applicable law.

Contact Information

Sarood Store
Website: sarood.ae
Address: Office 1204, Business Bay, Dubai, United Arab Emirates
Telephone: +971 50 665 6442
Email: info@sarood.ae
Alternative Email: sarood.ae@gmail.com

Working Hours:
Monday to Friday: 9:00 AM to 8:00 PM
Saturday: 11:00 AM to 3:00 PM
Sunday: Closed